Core Returns

If your purchase included a core charge, you may return your eligible core within 30 days of the invoice date for a refund of your core deposit.

How to Return Your Core

1. Package your core securely
Place the core in a sturdy box with adequate packing material to prevent damage during shipping.

2. Purchase a shipping label
Ship the package using the carrier of your choice, such as UPS, USPS, FedEx, or DHL.

3. Keep your tracking number
We strongly recommend keeping your tracking information until your core refund has been processed. Momentum Worx is not responsible for packages lost in transit.

4. Include your Sales Order Number
Your Sales Order Number must be clearly included with the shipment so we can identify your order and process your core refund.

5. Ship your core to:

Momentum Worx
Attn: Core Return – [Your Sales Order Number]
1650 Butler St.
Easton, PA 18042

Core Return Requirements

To qualify for a core refund, the returned core must:

Be returned within 30 days of the invoice date
Match the product associated with the original core charge
Be returned fully assembled
Include all major components and pieces
Include your Sales Order Number so the return can be matched to your purchase

Core Refunds May Be Denied If:

The core has been disassembled
The core is missing components or pieces
The core does not match the item associated with the original purchase
No Sales Order Number is provided
The core is received outside of the 30-day return window

Once the core is received and inspected, eligible core deposits will be refunded according to the original purchase.

Questions About a Core Return?

If you have any questions regarding core eligibility or returning your core, please contact us at Matt@momentumworx.com.